Last updated: August 30, 2026
Something Lovely, also known as SLVLY, wants you to be happy with your purchase. This policy explains how returns, replacements, and refunds are handled for purchases made through slvly.com.
Returns of Physical Products
Most unused physical products may be returned within 30 days after delivery.
To qualify for a return, the item must be unused, undamaged, and returned in substantially the same condition in which it was received. When applicable, the item should also include its original packaging and accessories.
Before sending anything back, contact us at jpc@slvly.com. Include your order number and the reason for the return. If the return is approved, we will provide return instructions and the appropriate mailing address.
Items sent back without prior authorization may not be accepted.
Return Shipping
For ordinary returns, including returns based on preference, size, or a change of mind, the customer is responsible for return-shipping costs.
Original shipping charges are not refundable unless the item was damaged, defective, incorrect, or the order was otherwise affected by an error on our part.
We recommend using a trackable shipping service for returns. Something Lovely is not responsible for return shipments that are lost or damaged before reaching us.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at jpc@slvly.com within seven days after delivery.
Include your order number, a description of the problem, and clear photographs showing the item and its packaging. We will review the issue and, when appropriate, arrange a replacement, refund, or other suitable resolution at no additional cost to you.
Custom and Personalized Products
Products made or personalized specifically for a customer generally cannot be returned or exchanged because of a change of mind.
If a custom or personalized product arrives damaged, defective, or materially different from what was ordered, contact us within seven days after delivery so that we can review the issue.
Digital Products
Digital downloads and other electronically delivered products are generally nonreturnable and nonrefundable once the file has been downloaded or accessed.
If you purchased a digital product but have not downloaded or accessed it, contact us promptly. We may approve cancellation or a refund at our discretion.
If a digital file is defective, corrupted, incomplete, or materially different from its description, contact us so that we can provide a corrected file or another appropriate resolution.
Gift Cards
Gift cards are nonreturnable and cannot be redeemed for cash except where required by law.
Sale and Final-Sale Items
Sale-priced products remain eligible under this policy unless the product listing clearly identifies the item as final sale.
Items clearly marked final sale cannot be returned because of a change of mind. This restriction does not affect requests involving items that arrive damaged, defective, incorrect, or materially different from their description.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method, generally within seven business days after approval. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
A refund may be reduced or denied if a returned product shows use, damage, missing components, or other changes not caused by Something Lovely.
Exchanges
We do not guarantee direct exchanges. When appropriate, we may ask you to return the original product for a refund and place a new order for the replacement.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We will try to accommodate the request, but an order cannot always be canceled after production, processing, or shipment has begun.
Delayed or Missing Orders
If your order has not arrived within the expected timeframe, contact us at jpc@slvly.com. We will review the available tracking and shipping information and help determine an appropriate resolution.
Nothing in this policy limits any rights or remedies available to you under applicable law.
Contact
Questions or requests concerning returns and refunds may be sent to: